Privacy Policy

Last updated: 05.07.2024

1. Introduction

UnfoldAI (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Personal Data Processing as Controller

2.1 UnfoldAI Service Provision

Purpose: To provide and maintain the UnfoldAI Service.

Data processed: Name, company name, contact phone numbers, email, usage data, device information.

Legal basis: Necessary for contract performance, legitimate interests.

Storage duration: Until contract termination plus 3 years for legal purposes.

Automated decision-making: Yes, for service optimization and personalization.

Third parties receiving encrypted data:

  • Amazon Web Services (cloud storage)
  • Google Group (analytics)
  • Encharge (marketing automation)
  • Gumroad (payment processing)
  • Mailchimp (email marketing)

We may offer access to UnfoldAI through third-party services like Facebook, LinkedIn, or Google. When you choose this option, we may receive certain profile information about you from your social media provider.

Cross-border transfer: Data may be processed outside the European Economic Area (EEA) and Switzerland. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or Privacy Shield certification.

2.2 Request Handling and Customer Support

Purpose: Problem-solving, information support, and improving our services. Data processed: Name, contact phone numbers, email, support ticket information. Legal basis: Necessary for contract performance, legitimate interests. Storage duration: 2 years after the last interaction. Automated decision-making: Yes, for ticket routing and priority assignment.

Third parties receiving data:

  • Amazon Web Services (cloud storage)
  • Google Group (analytics)
  • Zendesk (customer support platform)

Cross-border transfer: As mentioned in 2.1.

2.3 Marketing and Communications

Purpose: Service updates, promotional communications, contest management, market research. Data processed: Name, contact phones, email, marketing preferences. Legal basis: Consent, legitimate interests for existing customers. Storage duration: Until consent withdrawal or 2 years after the last interaction. Automated decision-making: Yes, for content personalization.

Third parties receiving data:

  • Amazon Web Services (cloud storage)
  • Google Group (analytics)
  • Mailchimp (email marketing)
  • SendGrid (transactional emails)

Cross-border transfer: As mentioned in 2.1.

3. Personal Data Processing as Processor

3.1 Subscriber’s Objects Data Processing

Purpose: Enable Subscribers to communicate with their Objects and provide analytics. Data processed: Full name, city, company name, contact phone numbers, emails, and other Subscriber-provided information. Legal basis: Necessary for contract between UnfoldAI and Subscribers. Storage duration: Until contract termination or as specified by the Subscriber. Automated decision-making: Yes, for data analysis and reporting.

Third parties receiving data:

  • Amazon Web Services (cloud storage and processing)
  • Google Group (analytics)

Cross-border transfer: As mentioned in 2.1.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

To exercise your rights, please contact us at [email protected]. You have the following rights:

6.1 Right to access your information: You can request a copy of the personal data we hold about you.

6.2 Right to rectify your personal data: If you believe any information we hold about you is inaccurate, you can ask us to correct it.

6.3 Right to erasure of your personal data: You can ask us to delete your personal data in certain circumstances.

6.4 Right to restrict processing: You can ask us to limit the processing of your personal data in specific cases.

6.5 Right to data portability: You can request a copy of your data in a machine-readable format in certain circumstances.

6.6 Right to object to processing: You can object to our processing of your personal data in certain circumstances.

6.7 Right regarding automated decision-making and profiling: You have rights relating to automated decision-making and profiling.

6.8 Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

6.9 Right to complain to a supervisory authority: You have the right to lodge a complaint with a supervisory authority in your country of residence.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

9. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation performed on personal data, whether or not by automated means.
  • Data Subject: A natural person whose personal data is being processed.
  • Data Controller: The entity that determines the purposes and means of the processing of personal data.
  • Data Processor: The entity that processes personal data on behalf of the Data Controller.

By using our Service, you agree to the collection and use of information in accordance with this policy.